technologies, rigorous practices help ensure our operations are safe and clean for our communities and the environment. we're america's natural gas. >>> welcome back to "early start." more than two weeks after super storm sandy, thousands of people in new york are still in the dark and cold demanding answers right now. >> much of the anger is directed at the long island power authority or lipa for failing to respond to the big one. lipa is the target of a class-action lawsuit and its chief operating officer is stepping down. deb feriyak has been covering this for us. >> it's ban hot mess is the only way to describe it. you have an organization that basically hires out the power grid to a different contractor and what ended up happening is they basically lost control. they weren't prepared. they knew that the big storm was coming but reports said they didn't make the most basic changes like cutting tree branches so the wires wouldn't have to be taken down. this caused a lot of people to be plunged into darkness during the storm. people on long island are tired of the cold, the dark and the run-around f